Refund policy

1. Returns Eligibility

Customers may return unused, undamaged products within 30 days of the delivery date. To be eligible for a return, the item must:

• Be in its original packaging
• Include all components, manuals, and accessories
• Show no signs of installation, wear, or use

2. Non-Returnable Items

The following products cannot be returned unless defective:

• Custom-made or specially ordered parts
• Electrical components that have been installed
• Items marked “Final Sale” at the time of purchase

3. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will:

• Replace the item at no cost
• Arrange a return or pickup
• Issue a refund if a replacement is unavailable

To process defects, you may be asked to provide:
• Photos of the item and packaging
• Order number and delivery details

4. Return Authorization

All returns must be authorized. To obtain a Return Authorization (RA), contact our support team with:

• Order number
• Reason for return
• Photos (if applicable)

Unauthorized returns may be refused or returned to sender.

5. Shipping Costs

Return shipping costs are:

• Customer’s responsibility for standard returns
• Company’s responsibility for defective or incorrect shipments

For approved returns, shipping instructions will be provided with the RA.

6. Refund Process

Refunds are processed after the returned item is received and inspected. Refunds will be issued:

• To the original payment method
• Within 10–14 business days after receipt

Shipping fees are non-refundable unless the return is due to our error.

7. Exchange Option

Exchanges for the same item (different size/model) may be offered if stock is available. Contact customer service to request an exchange.

8. Contact Information

For returns, refunds, or warranty support:

📧 Email: support@[yourcompany].com
📞 Phone: +[your company phone]
🕐 Hours: Mon–Fri, 9am–5pm